Refund and Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such cannot be returned.

Additional non-returnable items: Digital Products Purchased Download

Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 14 days from the order placing date. Otherwise the product will be considered received and downloaded.

Gift cards

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to :

{When you request a return, we will inform you with an email}

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sometimes a member may need to cancel a transaction. Only a seller can cancel an Hayani Designs order; if you’re a buyer who would like to request a cancellation, please contact the seller directly through Messages.

A seller may cancel a transaction under the following circumstances:

The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or cancelled payment.)
Both the buyer and seller agree to cancel the transaction before dispatch, and the seller has issued the buyer a full refund.
The seller has decided to refuse service to the buyer, and if the buyer has already paid, the seller has issued a full refund, including postage.
The buyer did not receive the item(s) ordered, even though the seller has provided proof of dispatch, and the seller has issued a refund for the item. (Refunding postage is optional, unless the buyer paid with Hayani Designs Payments, in which case you’ll need to refund in full.)
The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and issued a refund to the buyer for the item. (Refunding postage is optional, unless the buyer paid with Hayani Designs Payments, in which case you’ll need to refund in full.)

All cancellations must follow these policies:

The order meets one of the above criteria.
The buyer has not yet received their item. (Received orders don’t qualify for cancellation.)
The seller refunds the buyer in full, except as described above.
The cancellation meets all of Hayani Designs policies, including our Anti-Discrimination Policy.

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